Unveiling the Innovator’s Journey:
A Conversation with Janet Cherop

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Unveiling Perspectives on Public Sector Innovation

Can you tell us about your background and what led you to pursue the Erasmus program?

Cherop: I’ve spent several years working in the public sector, particularly in tax administration in Kenya. My decision to pursue the Erasmus Mundus program stems from a desire to delve deeper into the realm of innovation and digital transformation within the public sector. The program offers a unique opportunity to enhance my skills and contribute to shaping the future of governance.

Did you specifically seek out an innovation lab for your internship?

Cherop: I was searching for opportunities where I could learn about innovation in the public sector. Viewing it from this perspective, digital transformation primarily addresses one aspect of innovation, which is IT-software and technology investments. However, innovation encompasses more than just technical expertise; it involves transforming processes and methodologies. An innovation lab encompasses all these facets; we don’t confine ourselves to a singular focus. It’s about embracing various forms of innovation, whether technological, procedural, or any other means of improvement. With my background in the public sector and my long-standing desire to work within it, Nido’s focus on the sector-specific challenges resonated with me. Unlike private companies, which often present idealized scenarios, the public sector confronts unique challenges. I sought to understand the reality of innovation within government, and I believe my experience at Nido has provided me with a comprehensive understanding of this.

So, innovation lacks its place in the system or in the governance of an organization?

Cherop: Exactly. It appears there’s no clear and designated space for it. It’s as if we desire innovation yet fail to invest in it.

Innovation plays a crucial role in restructuring the public sector and tackling societal challenges.

Janet Cherop

Reflecting on the Journey

What drives your passion for innovation within the public sector, and how has your international journey influenced your perspective?

Cherop: Since a young age, I’ve harbored grand ideas, and it surprises me sometimes how I wound up in government. Many used to tell me, “You’re out of place; you should pursue something else.” But upon reflection, I realize I wasn’t misplaced at all. This is precisely where I belong because, for instance, if I were at Google where everyone is an innovator, my zeal would not be needed as much.

My passion for innovation stems from a deep-seated belief in the power of change and improvement. Throughout my career, I’ve encountered inefficiencies and challenges within the public sector, fueling my determination to drive positive transformation. My international journey has broadened my horizons and reinforced the importance of seeking diverse perspectives to effect meaningful change. It’s a journey of continuous learning and growth, guided by a relentless pursuit of impact.

I believe in the power of innovation to address longstanding issues and improve public service delivery for the benefit of all citizens.

Navigating Public Sector Innovation

How do you perceive the role of innovation labs within the public sector, and why did you choose Nido for your internship?

Cherop: Innovation plays a crucial role in restructuring the public sector and tackling societal challenges. Innovation labs serve as catalysts for change within governmental structures, fostering creativity and driving solutions to complex challenges. My choice of Nido for my internship was driven by the organization’s focus on addressing the specific needs of the public sector. Nido’s commitment to innovation resonated with my goal of experiencing firsthand the realities of innovation within government.

Innovation labs were once in the spotlight, with many governments establishing them. Although the initial hype has subsided, governments still invest in these labs. However, significant hurdles persist within government structures, reflecting the reality on the ground. While governments strive to project an image of innovation, their support for it – especially in terms of leadership, strategic positioning, and resource allocation – remains inadequate. It seems they haven’t fully embraced the importance of innovation. It’s important to overcome bureaucratic hurdles and foster a culture of innovation within governmental structures. This underscores the need for innovation labs like Nido to persist in promoting the innovation agenda.

It’s important to overcome bureaucratic hurdles and foster a culture of innovation within governmental structures.

Janet Cherop

Championing Change and Global Impact

Your aspirations include establishing a public sector hub for developing countries. Could you elaborate on this vision and its potential impact?

Cherop: My vision involves creating a platform to facilitate innovation within developing countries’ public sectors, thereby advancing progress towards Sustainable Development Goals. It encompasses global impact, emphasizing the potential for innovation to catalyze positive change worldwide, especially in developing nations. By leveraging my experiences and expertise gained through international endeavors, I aim to empower governments in developing nations to embrace innovation and enhance service delivery. This initiative holds the potential to catalyze transformative change on a global scale.

Insights on the Belgium Public Sector Innovation Culture

What are your observations regarding the innovation culture within the Belgian public sector, particularly in light of your experiences at Nido?

Cherop: The Belgian public sector exhibits a growing curiosity towards innovation, yet there remains a gap between intention and action. I sense a considerable amount of work ahead, and I’m eager to contribute. Despite my limited availability and non-Belgian status, I’m drawn to Nido’s vision and ambition. I see the potential for significant impact, potentially revolutionizing Belgium’s public sector. Given the opportunity, I believe Nido could enact positive change, not just radical shifts but genuine improvement.

Achieving the moonshot is feasible with adequate resources. The technical expertise is already in place to propel this forward. What’s needed are investments and additional resources, including manpower, to amplify Nido’s efforts. Because at the end of the day, it’s ‘put your money where your mouth is‘. If your money is not on innovation, then it’s not really a priority for you. With this in place, you’ll be empowered to accomplish even greater feats. That’s my belief: Nido has the potential to succeed, without a doubt.

At the end of the day, it’s ‘put your money where your mouth is‘. If your money is not on innovation, then it’s not really a priority for you.

Janet Cherop

Has any particular initiative from Nido caught your interest?

Cherop: I’m intrigued by the challenge-driven approach and its potential to revolutionize problem-solving. Typically, requests are made, and those demands are fulfilled. However, the concept of leaving solutions open-ended has captured my attention. I’m curious about the potential impact if more governments adopted this approach for developing new solutions or procuring services and investments.

What are your thoughts on Nido now that you’ve been here for six weeks?

I sense there’s significant work ahead. I strongly believe in its potential to revolutionize Belgium’s public sector. Given the opportunity, I think it could bring about substantial positive change.

Shifting Focus, Aspiring Career

Very disarming words… Do you have already a subject for your thesis?

Cherop: Initially, I was undecided, considering digital transformation, particularly its challenges in developing countries. However, my experience has shifted my focus towards exploring public sector innovation labs or similar ecosystems. Additionally, I’ve contemplated the measurement of innovation success, particularly in innovation labs. It seems unclear what key performance indicators (KPIs) accurately reflect the success of such labs within the public sector.

After completing your studies, what career path are you considering?

Cherop: I aspire to secure a position within a public organization, one that actively engages with and seeks to enhance services for citizens and the public.

Thank you, Cherop, and best of luck.